Returns Policy

Return Policy of Scotchy Hot Pepper Sauce

At Scotchy Hot Pepper Sauce, we take pride in delivering high-quality products. If something isn’t right with your order, we’re here to help.

1. Returns Eligibility

Due to the nature of food products, we only accept returns under the following conditions:

To be eligible for a return:

2. Non-Returnable Items

For safety and hygiene reasons, we do not accept returns for:

3. Refunds

Once your return request is reviewed and approved:

Refunds will be processed to your original payment method
Processing time may take 5–10 business days, depending on your bank or payment provider

If your order was paid via Cash on Delivery (COD), refunds will be issued via:

4. Replacements

Instead of a refund, you may request a replacement for:

We will arrange a replacement at no additional cost.

5. Return Process

To initiate a return or replacement:

Contact us within 48 hours of receiving your order
Provide:
- Order number
- Description of the issue
- Photos of the product (if damaged/incorrect)
Our team will review and respond within 1–2 business days

6. Shipping Costs

If the return is due to our error (damaged/wrong product), we will cover the shipping cost
In other cases, return shipping (if applicable) may be the customer’s responsibility

7. Order Cancellations

8. Our Commitment

We are committed to ensuring your satisfaction and delivering a great experience with every bottle of Scotchy Hot Pepper Sauce.